TERMS AND CONDITIONS

JUST CHEETAH TERMS OF USE FOR WEBSITE AND APPLICATIONS

These terms of use govern your use of the Website justcheetah.com (the “Website”) or any Application we make available via app store or otherwise (the “Application”). Please read these terms of use carefully before using the website and the application.

JUST CHEETAH TERMS AND CONDITIONS OF SERVICES

This page (together with the documents referred to on it) tells you the terms and conditions on which our partner food stalls supply any of their meals (the "Meals") listed on our site to you. Please read these terms and conditions carefully before ordering any Meals from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact hi@justcheetah.com before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

PURPOSE

The purpose of our Service is to provide a fast and convenient service to you, linking you to the Partner Food stall and menu of their choice and allowing you to order Meals from them. Just Cheetah markets Meals on behalf of our Partner Food stalls, concludes orders on their behalf and delivers the Meals to you.

SERVICE AVAILABILITY

Just Cheetah offers an ordering and delivery service from our Partner Food stalls in Singapore. We are mainly serving individuals at Tuas and Jurong Island. We do not accept orders from individuals to a post code in which we do not reach at the moment. Operating hours will vary depending on local trading conditions and the availability of our Partner Food stalls. Please click on the relevant link to view the menus on our Service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Partner Food stall.

ORDERS

When you place an order through our Service, you will receive a notification through our application. Please ensure that you provide an accurate address and telephone number to ensure that your Meals arrive to the correct location. Just Cheetah seeks to provide a quality service and will be the first contact in event in there is a problem with your Meal either in regards to food quality and/or temperature. We do monitor our Partner Food stalls very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Partner Food stalls or in respect of the Meals by emailing or calling us.

MEALS

All Meals are subject to availability. Just Cheetah may offer an alternative for any Meal it cannot provide you with. Our Partner Food stalls may use nuts in the preparation of certain Meals. Please call our customer service number prior to ordering if you have an allergy. Just Cheetah cannot guarantee that any of the Meals sold by our Partner Food stalls are free of allergens. Customer notes are adhered to by hawkers on a best-effort basis and cannot always be guaranteed.

AVAILABILITY AND DELIVERY

Our aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the email and webpage. In order to make sure your order is delivered on time and properly, you need to provide us with valid mobile phone number, email address and the delivery address. By providing the information you consent to us using the information for the purpose of food delivery.

CANCELLATION

You have the right to cancel an order as long as the stall have not processing your food. The Partner Hawker stall may cancel any order and will inform you if we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Just Cheetah will credits the cancelled item/order amount to your JC Wallet. Any order cancelled after it becomes “Stall is processing your food” will be charged to you.

PRICE AND PAYMENT

The price of any Meals will be listed on our Service. Prices will vary between menus and may be slightly higher than the price at the stall. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation, say in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Food stall will normally verify prices as part of the order process. Payment for all meals can be made by credit or debit card, paynow and e-wallet through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Just Cheetah and is subsequently passed on by Just Cheetah to the Partner Food stall. We are authorised by our Partner Food stalls to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Food stall. Credit card payment are processed by Omise. Card data will in this case be stored for future orders by the payment provider, on the condition that the end customer chooses the respective storage of such and hereby gives consent to it.

REFUND - POLICY INCORRECT/SPILLED/ MISSING ITEMS

Email us at hi@justcheetah.com and provide us with a picture. We will handle your request on a case-by-case basis. If our team decides to proceed with a refund, refunds will be processed within 14 working days by our Finance Team to your JC Wallet.

JC WALLET REFUND

Email us at hi@justcheetah.com for your JC Wallet refund request. JC Wallet top-up bonus will be deducted from the balance and a 10% administrative charge to be incurred. Refund will be processed within 14 working days by our Finance Team to you by Paynow or Bank Transfer.

ACCOUNTS

You need to open a Just Cheetah account before you place orders using the website and the application. When you open an account, you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently, we will refund any remaining account credit you have validly obtained from our customer service team or application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

GOVERNMING LAW AND SEVERABILITY

These terms of use shall be governed by and constructed in accordance with the laws of Singapore, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under the terms of use and or your use of the website and the application resides in the courts of Singapore, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action. If any provision of these terms of use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms of use, which shall remain in full force and effect. No waiver of any provision in these terms of use shall be deemed a further or continuing waiver of such provision of any other provision.

PRIVACY STATEMENT

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.